Privacy Policy

Last updated: 4 September 2026

This policy explains how Order Direct ("we", "us", "our") collects and uses your personal information, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018). Order Direct is a service based in London. If you have any questions, contact us at noel@orderdirectldn.com or 07507 926563.

What we collect

When you contact us — by phone, email or the details on this site: your name, business name, phone number, email address and anything you tell us about your business.
When you become a customer — the information we need to run your service: your menu or price list, opening hours, a billing contact, and your Google Business Profile details.
Payments — card payments are handled securely by Stripe. We never see or store your full card details.
This website — the site currently uses no advertising or tracking cookies and no third-party analytics beyond simple, privacy-friendly visit counting. Only cookies strictly necessary for the page to function may be used.

How we use it

To reply to your enquiry and set up and run your service.
To take payment and manage your subscription.
To provide support and make changes you ask for.
To send you service-related messages (for example, confirming a change you requested).

Our legal bases

We rely on: contract (to deliver the service you've signed up for); legitimate interests (to respond to enquiries and run our business); and consent where we send you any optional marketing, which you can withdraw at any time.

Who we share it with

We only share data with the suppliers that help us run the service — for example our payment provider (Stripe), our website host, our telephone-answering provider, and Google (to manage your Business Profile). These providers act on our instructions. We never sell your data.

How long we keep it

We keep enquiry details only as long as needed to follow up. For customers, we keep your information for the length of your service and for as long afterwards as the law requires (for example, tax records).

Your rights

You have the right to access, correct, delete or restrict the use of your personal data, to object to processing, and to request a copy of it. To exercise any of these, email noel@orderdirectldn.com. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

This page is a plain-English template to get you compliant and covered. It's a good idea to have it reviewed and tailored as your business grows — it isn't legal advice.